A useful agency conversation should leave you with a clear picture of the assignment and someone to contact when things change. You do not have to ask everything at once. Start with the details that affect your ability to accept the work, then request written confirmation of the important terms. Keep a copy for your own records.

Pay, hours, and benefits

  • What is the pay rate for this assignment, and when will I be paid? Ask how payment is made, what deductions may appear, and who handles a missing or incorrect payment. Do not assume the advertised rate covers every type of work.
  • How do I submit my timesheet, and who approves it? Ask about the deadline and what to do if the supervisor is unavailable or your recorded hours are disputed.
  • What overtime rules apply here? Ask how overtime is authorized and recorded. Approval policies and legal pay requirements are different questions; check local law rather than relying on a general answer.
  • Am I eligible for any benefits? Ask for the eligibility conditions, any waiting requirements, costs, and the actual plan documents. Benefits can differ between agencies and assignments.

The assignment itself

  • What duties will I perform, where will I work, and what schedule should I expect? Confirm whether travel, equipment, clothing, training, or checks are needed, and ask who handles any related costs.
  • How long is the assignment expected to last? Ask whether the end date is confirmed or only an estimate, and how you will hear about an extension or an early ending.
  • What is the cancellation policy? Ask what happens if the client cancels before you start, changes a shift, or sends you home early. Ask what you should do if you cannot attend. Specific rights depend on your location and terms.

Support and next steps

  • Who should I call with a problem? Get contacts for payroll questions, illness, schedule changes, safety concerns, and workplace treatment. Ask what to do outside normal office hours.
  • What notice is expected when the assignment ends or I want to leave? Ask for the relevant written terms and clarify anything you do not understand before agreeing.

Check the answers

Read the documents alongside the answers you receive. If something conflicts or is missing, ask for clarification. Check local employment laws and your agency’s terms; seek qualified local advice for a specific legal concern.